FAQ

Lions of Paris FAQ

OFFERS | ABOUT | PRODUCTS | ORDERS | PAYMENTS | TAXES | SHIPPING | ACCOUNTS | RETURNS

Offers

10% Off Your Next Order

Join our list and receive 10% off your next order. Simply sign up here and we'll email you a Discount Code to enter during Checkout. The discount can only be used once per customer, but if you already joined our list and did not receive your discount code, go to the Contact Us page and send us an email requesting we send it you.

Free Shipping

We offer Free Shipping for all orders over $100 USD. Simply add items to your Cart, click Checkout, and Free Shipping will be automatically selected - no code required. Free Shipping typically takes 5 to 20 days depending on your location. If you prefer to receive your items sooner you may select a faster shipping method during checkout. Consult the Shipping section below for more details. Note: Free Shipping is not available during major sales events.

Prices Include All Sales Taxes

Our prices include all sales taxes applicable to your location. This includes but is not limited to United States state and local tax, European Union VAT, Canada GST / PST / HST, Australia GST, or GST / VAT / TVA / IVA in many other countries.

Flash Sales

We occasionally select items to go on sale for a limited time. It might be all high-rise leggings, or a specific design capsule, or an exclusive combination of items. The sale might last for 24 hours or 7 days, and the discount might be $5 off or 25% off. You never know! The best way to stay informed regarding Flash Sales is to subscribe to our newsletter - we'll send you a heads up in advance. Sign up here!

Discount Codes

Everyone loves a discount and we're no exception! We share special codes with newsletter subscribers and VIP customers, and via our social media and advertising. If you've received a Discount Code from Lions of Paris, you can use it during checkout. Simply enter it into the 'Discount Code' field, click the 'Apply' button, and your cart will automatically update with the discounted price.

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About

What is Lions of Paris?

Lions of Paris is an athleisure fashion brand where every item we produce is custom-made for your order. We work with responsible makers in the USA and Europe and ship to almost every country on the planet. We design clothing for women with active lifestyles who want to make a fashion statement and be comfortable while doing so. Our original artistic prints embody the power of femininity, allowing your natural beauty to shine through. We're inspired by Paris and women who share our rebellious DNA, dressing for themselves above all else, always stylish, always chic.

Where is Lions of Paris located?

Everywhere! We live in Paris, London, Berlin, New York and Vancouver, but at some point we all lived in Paris, which is where we originally met. We operate and manage Lions remotely from each of our locations, but occasionally gather to discuss ideas and share good times - after all, we’re friends. We incorporated our company in Canada due to the friendly business environment.

Is Lions of Paris in retail stores?

No, not currently. Our products are available exclusively online through our website. This allows us to have international customers, keep our costs down and prices affordable, and take advantage of new technologies.

Is Lions of Paris environmentally responsible?

We try to be. The fashion and apparel industry is notoriously wasteful, though that's changing with new technology. The Lions team operates with low carbon footprints in our own environments - each working remotely rather than commuting to a central location - and we only consume or print what is essential, which is why we chose to create a fashion brand where everything is custom made-to-order - we have no waste.

The suppliers we’ve chosen to work with are also environmentally conscious, implementing socially responsible initiatives like LED lighting, recycling programs for paper, plastic and glass, use low-energy printers, have low-water-use production methods, only print with water-based - and Zero Waste Ultraviolet (UV) - inks, that are biodegradable, non-toxic, free from heavy metals and formaldehyde, and are certified by the United States Consumer Product Safety Improvement Act (CPSIA) and GREENGUARD Gold Certified.

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Products

Where are your products made?

We manufacture our products in two places with dedicated suppliers - the United States and Europe - and depending on where you are in the world, you may receive an item from either of these locations. Our manufacturing process includes custom printing, embroidery, precision fabric cutting, and detailed hand-sewing. Some of our items are made by quality companies like New Era, American Apparel, Champion, Bella + Canvas, Flexfit, and Next Level.

What type of printing process do you use?

Depending on the item, we use four types of printing process: Direct-to-Garment (DTG), Screen Printing, Sublimation, and Ultraviolet (UV). We use DTG for shirts, tanks and sweatshirts due to the high quality and color reproduction. We use Screen Printing for large orders. We use Sublimation on any of our all-over prints that are precision-cut and hand-sewn including leggings, swimwear, long and short sleeve tops. We use Ultraviolet (UV) printing for phone cases.

Will the printing fade?

Our All-Over Print Cut & Sew garments such as Leggings, Print Tops, Sports Bras, Shorts, and Sweatshirts will never fade or peel, even after many washes. Our Direct-to-Garment (DTG) and Screen Printing processes are high quality but may fade over many washes, and sometimes this is intentional for our distressed, faded and vintage looks for that worn-in feel.

How does your clothing fit?

Each item is unique in terms of how it fits. We’ve included a short Fit description on each product page and this will give you a basic idea of how it should fit. Each product page also has a detailed Size Chart, in inches and centimetres, that you should refer to before selecting your size.

How should I care for my clothing?

Each product page has a Detailed Features section that include instructions on how to care for your garment to achieve its longest life. In general, we suggest that you wash your garment inside-out by hand in cold water and lay flat or hang to dry. Never use bleach, never iron all-over print garments or printed graphics, and never dry clean. Tags in each garment will also provide you with care instructions.

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Orders

How do I place an order?

Browse our website and find the products you’re interested in purchasing. Depending on the item, you may be asked to choose a Color - simply select the Color you want. Every item will ask you to select a Size - refer to the Size Chart then select the Size you want. Click the “Add to Cart” button and your Shopping Cart will display.

In your Shopping Cart you can change the Quantity of any item you want to purchase, and click the “Update Cart” button to see your new order total. You can always use the site navigation on our website to continue shopping and adding more items to your Cart. When you’re ready to complete your purchase, click the Shopping Bag icon at the top of our website to go back to your Shopping Cart. Review the items you want to purchase, then click the “Checkout,” “PayPal,” “Google Pay,” or “Apple Pay” buttons to begin completing your purchase.

The checkout process will require you to fill in your contact information and shipping address, the shipping method you would like to use, and your payment method. If you haven’t already selected PayPal, Google Pay or Apple Pay, you will be asked for your credit card information. You can use the same or different addresses for shipping and billing details, and you can save your information for faster future checkouts and to access our special offers and promotions. Click the “Complete Order” button to complete your purchase. We’ll send you follow-up emails with your receipt, when we’ve processed your order for delivery, and any shipping and order tracking information.

Can I modify or cancel an order?

No. Once you have clicked the “Complete Order” button at checkout, we instantly send it to our suppliers for printing and processing. If you’ve made a mistake with your shipping address, contact our customer support immediately and we will make this change manually and inform our suppliers.

What is the status of my order?

We will send you a notification via email, SMS, or Facebook Messenger - which you can select during checkout - when your order is ready for shipping. If you want to know the status of your order prior to shipping, please contact us. If your order has been shipped via a method that includes order tracking, we will send you updates. See the Shipping section for more details.

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Payments

What payment methods do you accept?

We accept major credit cards including Visa, MasterCard, and American Express, or direct payments through PayPal. Credit card processing is handled by Shopify and Stripe Payments. You can also choose to use Google Pay or Apple Pay during the checkout process.

What currency will I be charged in?

We accept payment in United States dollars (USD), Euros (EUR), British Pounds (GBP), and Canadian dollars (CAD). Select your preferred currency in the Currency drop-down option in our Site / Sidebar Menu and you will see prices displayed in your selected currency throughout our site, in your Shopping Cart, and during Checkout.

When am I charged for my purchase?

We authorize and charge your payment method at the moment you place your order.

Why was my payment declined?

If your payment has been declined, then your order has not completed, and you’ll need to complete the checkout process again. The most likely reasons for your payment being declined are:

  • Your billing details may have been entered incorrectly - this can include your name, billing address, card number, expiration date or security code (CVV)
  • Your card issuer may have declined your payment and they don’t tell us the reason; it can include insufficient funds, payment method expiry, and other causes
  • Our payment processor may have deemed the payment as fraudulent; if this is not the case, please contact our customer support

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Taxes

Do you charge sales taxes?

Our prices include all sales taxes applicable to your location. This includes but is not limited to United States state and local tax, European Union VAT, Canada GST / PST / HST, Australia GST, or GST / VAT / TVA / IVA in many other countries.

Will there be additional international duties, taxes and customs charges?

If you live outside the USA, most likely yes, and we do not cover these charges. Every country has different regulations on how they handle imported goods; we’re unable to provide you with an estimate of what these charges may be for your particular country. We recommend you visit SimplyDuty.com to get an estimate of what you may be charged when your package arrives. Canadian orders will see an option during the checkout process to select a shipping method called Standard DDP, which stands for “Delivered Duty Paid,” and includes both the shipping cost and customs charges.

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Shipping

Do you offer Free Shipping?

Yes. We offer FREE SHIPPING for all orders over $100 USD. If you qualify, Free Shipping will be automatically selected at checkout. If you want to receive your items sooner, you may select and pay for a faster shipping method. See the Shipping Table below for further details. Note: Free Shipping is not available during major sales events.

Where do you ship?

We ship everywhere. All of the countries we ship to are shown during the checkout process - if your country is listed, we can ship to you. Specific exceptions are Crimea, Cuba, Iran, Iraq, North Korea and Syria - we do not ship to these countries.

Who do you ship with, what does it cost, and how long does it take?

We ship with the worlds most reliable global carriers including USPS, FedEx, DHL, and DPD. Shipping costs and delivery times will depend on your location, the number of items you purchase, and the shipping method you choose. Our checkout shipping software will show you the fastest and most cost-effective delivery options available when you make your purchase. Exact rates and delivery times will be shown to you during checkout, but the table below summarizes shipping methods, locations, and estimated delivery times in business days. Depending on your location and items purchased, some shipping methods shown here will be unavailable. Standard DDP (Delivery Duty Paid) is available to Canadian customers and means that all applicable customs duties are included in the shipping price.

Estimated Delivery Time in Business Days
* Tracking Included | ^ Free Shipping on Orders Over $100 USD
Method USA Europe Canada Global
Free Shipping *^ 5-8 5-8 5-10 5-20
Standard * 5-8 5-8 5-10 5-20
Standard DDP * - - 3-5 -
Express * 1-3 1-3 1-3 1-3
Overnight * 1 - - -

When will my order ship?

Each of our products is custom-made for you, whether it’s our printed graphic tees or our all-over print leggings. Upon completion, your order will ship immediately. Production takes anywhere from 2 to 7 business days depending on the item, but 97% of our orders ship within 5 business days, and over 50% within 3 business days.

How do I track my order?

We will send you shipping notifications via email, SMS or Facebook Messenger, which you can select during checkout. At minimum, you will be informed when your order has been shipped. If the shipping method you chose included tracking, you will also receive notifications if tracking is updated, when it is out for delivery, and when it has been delivered. You can also click on the link we send you to review your order status page and see all shipping information, or if you have an account with us, you can login to review your order and click the order tracking button.

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Accounts

Do I need to have an account?

No. You’re more than welcome to checkout as a guest. We recommend you setup an account - you’ll be able to manage your address (which will auto-fill during checkout), review your order history, and see the status of your current orders. We’ll also be able to send you email updates about brand new designs and special offers.

How do I create an account?

Easy. Open the site menu, click the Account Login link, then click the Sign Up link - or click here. Fill in your name, email address and password, then click the “Create” button. We’ll send you an account confirmation email. You can also create an account during the checkout process. When you click “Checkout” in the Shopping Cart, you’ll be sent to a Contact Information page and a question at the top will ask “Already have an account?” Just click "Log In" beside it and you’ll be taken to the Sign In Account page - or click here.

How do I login to my account?

Open the site menu and click the Account Login link, then fill in the Sign In form - or click here.

How do I change my address?

Once you’ve signed in to your account, you’ll see your address listed on the top left. Click “Addresses” then “Edit” and update your information.

How do I change my password?

Just contact customer support with the email address we have on file for you and we’ll send you an email with instructions on how to reset your password.

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Returns

Lions of Paris Return Policy

Lions of Paris is a sustainable and environmentally responsible made-to-order activewear company that creates every item by hand for each individual customer. From the t-shirts we print to the leggings our couturières cut and sew, every item is made specifically for your order.

We accept the following types of returns and exchanges:

  • Damaged Item: If you received a damaged or defective item, we will make and send you a replacement
  • Wrong Item: If you received the wrong item, we will make and send you the correct item
  • Size Exchange: If you purchased the wrong size, we will make and send you the correct size

We do not offer Refunds.

Lions of Paris is unique, one-of-a-kind, artistic athleisure clothing. To ensure you purchase the correct size carefully review the Sizing Charts and Fit Tips on each product page. If you're uncertain about the proper size, send an email to hello@lionsofparis.com with the products you're interested in purchasing along with your measurements - Height, Weight, Bra Size, Bust, Waist, Hips - and whether you prefer a Tight or Loose fit, and we'll reply with a size recommendation.

Requesting Exchange or Replacement

We will exchange or replace your item if it is Damaged, the Wrong Item, or a Size Exchange, and it meets the following conditions:

  • Contact us within 7 days of receiving your order
  • The item has not been worn or washed
  • The item has not been altered in any way
  • The item has all the original tags on it
  • The item was not Final Sale

If it meets these conditions, please do the following:

  • Take bright clear photos from above the item, which is laid flat against a clean background
  • Send an email to hello@lionsofparis.com with the photos attached, your Name and Order Number

We will quickly review your request - and if approved - send you details on next steps:

  • Damaged Item: We will provide you with an address to return the item to us; the return shipping and customs duties are at our expense. We will make and send you the correct item immediately.
  • Wrong Item: We will provide you with an address to return the item to us; the return shipping and customs duties are at our expense. We will make and send you the correct item immediately.
  • Size Exchange: We will provide you with an address to return the item to us; the return shipping and customs duties are at your expense. Allow 14 to 30 days for us to receive and process your item, and to make and send your correct size.

WE WILL NOT APPROVE OR HONOUR YOUR REQUEST IF YOU RETURN THE ITEM TO US PRIOR TO OUR REVIEW AND APPROVAL.

Lost Orders

When we ship your order we’ll send you an email along with a tracking link and estimated date of delivery. If your shipment is late or never arrives, it may be lost in transit, and you should contact the shipper directly with your tracking number. You should also contact us and we’ll try to track the order down. If it can’t be located we’ll make you a replacement and ship it to the same address at our expense. If however the shipment tracking states that the order was delivered successfully we will not issue a refund or send a replacement.

Undeliverable or Return To Sender Orders

If an order is returned to us as undeliverable or return to sender, we’ll contact you immediately to find out why - it’s usually an incorrect shipping address. We’ll ask you for a correct and updated address, then re-ship it to you at your expense.

Refused Orders

If you refuse to receive the order, and it is returned to us as an unclaimed or refused package, we will not issue you a refund.

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